SM App Privacy Policy
On the SM App, we respect your privacy and strive to protect your personal data. This policy explains how we collect, use, and protect information in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia.
1. Information We Collect
When you use the SM App (whether as a representative or a customer), we may collect the following information:
Account Information: such as name, mobile number, and email.
Delivery Information: such as address, order instructions, and preferred time.
Geolocation Information:
We collect the representative's precise geographic location while using the app to display nearby orders, improve order distribution, and accurately track delivery status.
We do not use this information for marketing purposes, and we do not share it with third parties other than technical partners associated with the delivery service.
Payment Information: In the case of electronic payments, data may pass through approved payment gateways, but we do not store your bank card information.
Usage Information: such as order history, user preferences, and app performance.
Device Information: Device Type, Operating System, Advertising Identifier (Device ID).
2. How We Use Information
We use your data to improve your experience and provide better service, including:
Fulfill orders and deliver them quickly and accurately.
Show stores and options near your location.
Improve the overall performance of the app.
Contact you about your orders or technical support.
Send you special offers or notifications (with your explicit consent).
Ensure security and protect against fraud.
3. Sharing Information with Third Parties
We do not sell or share your data with any third party for commercial purposes.
We may only share information with:
Delivery partners to fulfill orders.
Electronic payment service providers.
Legal or regulatory authorities, if officially required and in accordance with the law.
4. Data Protection
We follow high standards for protecting user data and implement appropriate technical and organizational measures to prevent unauthorized access, modification, or disclosure.
5. App Permissions
The SM app requires certain permissions to provide the service efficiently:
Geolocation:
To locate the nearest stores or customers, and track the delivery representative's movement.
Camera and Gallery (Optional):
To upload photos or reviews when needed.
Notifications:
To inform you of order status, offers, or updates.
You can manage these permissions from your device settings at any time.
6. User Rights
We grant you the following rights:
Access your personal data.
Request modification or deletion of your data.
Unsubscribe from alerts or promotional messages.
Request permanent account deletion if desired.
You can exercise these rights by contacting us through the app or email below.
7. Modifications to the Privacy Policy
We may update our Privacy Policy from time to time. You will be notified of any significant changes via the app or email. Your continued use of the app after such modifications constitutes your acceptance of the updated policy.
8. Contact Us
For any inquiries or requests related to the Privacy Policy or to request account deletion, you can contact us via:
Email: info@smwalabih.com
In-app: Support section or "Contact Us"
